Zhaobei: Building an AI Workforce
What happens when AI agents become employees? At Zhaobei, they take on jobs, learn from experience, and find ways to game their targets. Managing an…
Tapread: From R&D Queue to Business Flow
Author: JIE GONG, JIN LI, AOFEI CHEN, AND KUI WANG Executive Summary Many fast-moving companies have faced a common challenge: every request, no matter how…
AI Didn’t Replace the Radiologist. It Replaced the Junior One
Author: JIE GONG, JIN LI, AND ELMER LIU Executive Summary In 2016, Geoffrey Hinton predicted that deep learning would make radiologists obsolete within a decade….
From Content Creation to Content Management – Scaling Technical Writing at Impala Services
Author: MATTHIAS FAHN AND MICHAEL KEPPE At Impala Services, technical documentation had become a scaling problem. The company had built a business producing user manuals,…
Scaling Expert Knowledge with AI at CIMC
Author: JIE GONG, AUGUSTUS PAN, AND HARRY ZHANG In manufacturing, expertise often resides not in systems, but in people’s minds—embedded in experience, judgment, and informal…
Compressing Coordination with AI at Decathlon China
Author: JIE GONG AND LU XIAO “We thought AI would make engineers faster. Instead, it showed us engineers were never the bottleneck.” AI can accelerate…
The C-Smart Agent: A New Service Model at Yum China
Author: JIE GONG, JIN LI, LILIAN XU, AND LEILA ZHANG Background: The Scalability Challenge Yum China is the largest restaurant company in China, operating KFC,…
Scaling Managers with AI at KFC China
Author: JIE GONG, JIN LI, AND AIKEN YUEN Background: Company and Managerial Model KFC is the flagship brand of Yum China and the leading quick‑service…
The Double-Edged Sword of Mandatory AI Adoption at a Leading Medical Device Firm
Author: JIE GONG, JIN LI, AND FEI PU Company Background MedTech Corp (a pseudonym), established in 1999, is a leader in China’s medical device industry….
Performance Evaluation and Employee Incentives in the AI Era: Dingdong’s Transformation of VOC Assessment
Author: JIN LI, LINGFANG IVY LI, YIYANG ZHOU, YAO HUANG Artificial intelligence is reshaping how firms coordinate operations and evaluate performance. For Dingdong, one of…