The C-Smart Agent: A New Service Model at Yum China
Author: JIE GONG, JIN LI, LILIAN XU, AND LEILA ZHANG Background: The Scalability Challenge Yum China is the largest restaurant company in China, operating KFC,…
Scaling Managers with AI at KFC China
Author: JIE GONG, JIN LI, AND AIKEN YUEN Background: Company and Managerial Model KFC is the flagship brand of Yum China and the leading quick‑service…